The Program Manager, with the program’s Business Lead and IT Lead, are servant leaders responsible for ensuring the major, multi-year strategic program produces expected business outcomes. In close collaboration with the Business Lead and IT lead, the Program Manager manages strategic, operational, and tactical responsibilities across the following disciplines: program management (including governance, measurement); human resource and knowledge management; financial management and vendor management; stakeholder management, change management and communications. Given the size, complexity, and high profile of the program, this role requires a goal-driven, people-savvy professional with experience in supporting senior executive decision-making, leading self-managed Agile teams of experienced employees and consultants, increasing the maturity of professional practices in a functionally diverse, high-performing program, and contributing to the development and delivery of industry-leading software.
Program Management (40%)
Responsible for overall management and delivery of the Program. Monitors the progress to ensure the overall goals, schedules, budget, and benefits of the program will be achieved.
Ensures that program and projects are organized and executed in a consistent manner within established enterprise standards.
With Executive Steering Committee, Business Lead, and IT Lead, plan for the long-term, and mid-term goals of the program. With the Business Lead, IT Lead, Program Team and others, plan for delivery of short term goals (i.e. increment and sprint goals)
Act as “Release Train Engineer” for the program, e.g. facilitate program-level processes and execution, escalate impediments, manages risk, manages xTrain dependencies, and help drive program-level continuous improvement.
With Business Lead, and IT Lead, responsible for the creation and communication of program and project performance and progress metrics. Monitors and reports on overall status of program and projects.
As required, supports internal audits of the program. Ensures audit findings are addressed.
• Ongoing interaction with: The program’s Executive Steering Committee; the program team; EPMO; employees and consultants in other programs; internal suppliers and external vendors; Internal Audit.
Human Resource and Knowledge Management (20%)
With Business Lead and IT Lead, leads program team of up to 200 people, comprised of multiple self-managed teams of experienced employees and consultants. Teams use Agile/Scrum methodology and Scaled Agile Framework (SAFe).
• Identifies and secures resources required to deliver specified goals, within program/project budgets. Facilitates on-boarding and off-boarding of resources.
• Ensures high levels of collaboration inside and outside the program.
• Guides program and others in the use of the EPMO methodology, practices, and tools.
• Mentors and guides program staff in program practices, e.g. ensures Scrum Masters are using and improving practices to benefit the program and the enterprise.
Seeks out leading practices to help increase the maturity of the professional practices in the program, and in the enterprise. Ensures leading practices developed in the program are identified and shared.
Contributes to engagement of employees and consultants, e.g. ensures program team has the information, tools, coaching, mentoring, and training needed to perform their work.
Employs knowledge management practices in order to ensure the findability and usefulness of critical program information. Manages and facilitates team use of TFS, OneNote, and SharePoint.
• Ongoing interaction with: The program team, employees and consultants in other programs; the EPMO; IT business units, external vendors; support teams; consultants; and coaches & trainers (e.g. SAFe coaches)
Financial Management and Vendor Management (20%)
With Business Lead and IT Lead, plans and manages program-level budget of up to 75M USD. Manages required program financial reporting to Finance, Executive Steering Committee, EPMO, and others.
With support from Procurement, Finance and program staff, manages vendor SOWs, POs, invoicing, as well as internal charges to the program budget.
Regularly meets with key vendors to manage the strategic needs of the program, track and assess vendor performance, and ensure the highest level of value from vendors is attained.
• Ongoing interaction with: The program’s Executive Steering Committee; Finance; Procurement; EPMO; Internal Audit; and external vendors.
Stakeholder Management, Change Management, and Communications (20%)
• Plans and manages monthly Executive Steering Committee meetings, and other sessions with executives and management as needed. Ensures the program is highly responsive to the specific needs of the program sponsor and executive steering committee members. Responsible for preparing reports and artifacts required for decision support, and for communicating program benefits, progress, and challenges.
• Leads management of change in the program (e.g. incorporating new processes into the work of the program). Contributes to management of change in the business unit (e.g. supporting new business initiatives through the work of the program team). Contributes to management of change in the enterprise (e.g. leading the program team through changes in business priorities).
• Plans, develops and delivers regular and ad hoc communication to Executive Steering Committee, Program Team, employees and consultants in other programs, and internal & external customers/users.
• Develops influential, productive relationships with internal and external customers, and suppliers/partners at senior management level, including industry leaders.
• Ongoing interaction with: The program’s Executive Steering Committee; the program team, internal & external customers/users; employees and consultants in other programs; internal suppliers and external vendors.
Expertise & Experience
Required Expertise & Experience
• 10+ years of leadership and project management experience in matrixed organization.
• Demonstrated capability in successfully managing large, multi-phase / multi-year programs
• Proven success in communicating and interacting with senior executives. Demonstrated ability to effectively establish and maintain strategic working relationships with peers and constituents at all levels of the organization.
• 3+ years of leadership experience in a large, multi-national corporation.
• Experience managing dispersed and co-located teams across regions, as well as experience training and coaching others in program/project management approaches and practices.
• Experience with typical project management tools, methodologies and frameworks, including Agile/Scrum.
• Strong budget and finance experience and knowledge.
• Experience working with and negotiating with external vendors.
• Demonstrated analysis and problem solving skills using innovative thinking.
• Excellent oral, written, and visual communication skills, and ability to provide clear, consistent messages to all levels of the enterprise.
• Experience leading management of change inside and outside the program.
Desirable Expertise & Experience
Travel - Up to 20%, primarily US
Business - Building Technology and Solutions
Number of Direct Reports: Large program teams, but does not have direct report responsibilities (matrix/time boxed reporting)
Manager & Manager Level: Yes
Organization Size (# of Team Members): Large program teams of up to 200
Revenue Responsibility: Supporting delivered capabilities from overall program
Budget responsibility: Project and Program Budget Responsibility up to 75M+
Geographic Responsibility (Global, Regional): Global